Shipments and returns
Whilst every reasonable effort shall be made to observe any specified delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any specified delivery date. Delivery of the goods shall be made to the Customer’s address or specified third party address and the Customer shall make all necessary arrangements to take delivery of the goods whenever they are tendered for delivery.
Your order will be delivered in Emsmorn packaging.
For UK mainland packets up to 0.299kg, letter post charged at £1.50
For UK mainland packets between 0.30kg to 0.99kg, letter post charged at £3.50
For UK mainland parcels over 1kg 24/48hr Parcel Force at £6.50
For UK Offshore packets up to 1kg, letter post charged at £6.00
For UK Offshore parcels over 1kg, Euro48 Parcel Force charged at £18.00
[Eire, Guernsey, Jersey & N Ireland]
For overseas orders carriage will be charged according to what we consider to be the most cost effective, reliable and fast transportation for that destination. Please contact us direct for further information.
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You are liable for the cost of returning goods to Emsmorn.
To complete your return, we require a receipt or proof of purchase. If the item is faulty please state whether you would like a replacement or refund.
We only replace items if they are defective or damaged. In a clear statement, please inform us of your decision to cancel. Send us an email at email@example.com and send your item to: Unit 8B Macmerry Industrial Estate, Macmerry, EH33 1RD, East Lothian, Scotland, United Kingdom.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
To return your product, you should mail your product to: Unit 8B Macmerry Industrial Estate, Macmerry, EH33 1RD, East Lothian, Scotland, United Kingdom.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service from your local post office
If for any reason you are issued with a refund, please note the following,
All refunds will be issued to the same payment method as on the original order
A refund will usually reach your credit card account within 4 working days after being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.